Frequently Asked Questions
Everything you need to know about shopping with Reef Photo & Video.
What is your return policy for underwater imaging equipment?
We offer a 14-day return policy for most unused and unopened items. However, once underwater housings or strobe units have been submerged in water, they are no longer eligible for return due to safety and liability standards.
Do you offer international shipping?
Yes, we ship our professional photography and video gear worldwide. Please note that international customers are responsible for all duties, taxes, and brokerage fees imposed by their local customs office.
How do I ensure my underwater housing is watertight before a dive?
We highly recommend using a vacuum leak detection system, which is available for most housings we sell. This allows you to confirm a secure seal and provides peace of mind before entering the water.
Are your products covered by a warranty?
All new products carry the full manufacturer's warranty. Reef Photo & Video is an authorized dealer for all brands we carry, ensuring your investment is protected against manufacturing defects.
Do you provide technical support for complex camera rigs?
Absolutely. Our team consists of active underwater photographers and videographers who can assist with system configuration, strobe positioning, and troubleshooting via phone or email.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Affirm financing for qualifying purchases to help you build your dream camera system.